Why can't guests see images included in a message sent to the Tripadvisor inbox?

The information in this article is relevant only for Pro users at this time.

HTML formatting and image attachments are not supported when a message is sent from the Guesty Inbox to the guest via a channel inbox.
As a workaround, you can send a message with images directly to the guest's private email from the Guesty Inbox.
Tip:
  • If the primary address is the proxy email provided by the booking channel, the message will be sent to the guest's inbox in the booking channel
  • If the primary address is the guest's private email, the message will be sent as a direct email
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