HTML formatting and image attachments are not supported when a message is sent from the Guesty Inbox to the guest via a channel inbox.
As a workaround, you can send a message with images directly to the guest's private email from the Guesty Inbox.
Learn more about how to update the guest's primary email address.
Tip:
- If the primary address is the proxy email provided by the booking channel, the message will be sent to the guest's inbox in the booking channel
- If the primary address is the guest's private email, the message will be sent as a direct email