Troubleshooting: Stripe payment failures

When Stripe payments fail in your Guesty account, you can quickly identify the decline code and resolve the issue by following these troubleshooting steps.

Payment processing issues can occur for several reasons:

• Insufficient funds in the guest's account
• Expired or invalid credit card information
• Bank decline due to suspected fraud
• Temporary technical issues with the payment gateway
• Currency conversion limitations

Resolve payment failures

Step by step:

1. Navigate to the failed payment in your Guesty dashboard
2. Review the specific error message provided by Stripe
3. Use the error code to determine your next steps

Verify payment details

• Confirm the credit card information is entered correctly
• Check that the billing address matches the card's registered address
• Ensure the payment amount is within acceptable limits

Contact your guest

If the issue is related to the guest's payment method:

• Send a communication explaining the payment issue
• Provide alternative payment options
• Set a reasonable timeframe for resolution

Troubleshoot Stripe integration

If the problem appears to be technical:

Step by step:

1. Verify your Stripe account is properly connected to Guesty
2. Check that your Stripe account is in good standing
3. Confirm your payment processor settings are correctly configured

If you've completed all troubleshooting steps and payments still fail, contact us with specific details about the failed transaction and include error codes, reservation numbers, and steps you've already taken.