Why is a reservation still "Confirmed" in Guesty after being canceled in Airbnb?

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If a reservation was canceled in Airbnb, but still shows in the Guesty calendar — preventing those dates from being booked again — check if the listing was disconnected when the cancellation occurred.

If so, Guesty will no longer receive that listing's content and calendar, reservations, and messages from the channel for that listing.

If you need help canceling the reservation in Guesty, please contact us.

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