Automated messages simplify guest communication and you can personalize them to meet your needs.
You can create an automated message, decide when it should be sent, and choose if it should be sent based on specific conditions. As part of the creation process, the message is added to a message automation.
Automated messages become operational only for reservations in the "Confirmed" status. If a message's scheduled sending time has already passed when the reservation is confirmed, it will be sent at the first possible chance, which is at confirmation.
For example, if a message is scheduled to be sent one day before check-in, and the reservation is confirmed 8 hours before check-in, the message will be sent 8 hours before check-in.
Follow the instructions below to create an automated message.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Automations, and select Messages.
- Select
in the relevant message automation and click Edit. - At the appropriate point on the reservation timeline, click the + icon.
- Fill in the relevant information.
Message name
The name of the automated message will appear in the automation timeline and in the Inbox auto messages widget.
When should this message be sent
Set the time that will trigger the automated message. For example, at the time of booking confirmation, or 1 day before check-in.
Add conditions
Define which type of reservation should receive the message. Learn more about sending conditions for message automations.
Who will receive it
Recipients can include guests, owners, contacts, or team members. You can also create custom fields for recipients.
How will it be sent
You can choose how to send an automated message - via booking channel, email or SMS.- If you choose via email, include an email subject line.
- If contact details are incorrect or missing, the recipient will not receive the automated message.
Message content
Add the content of the message here.- Automated messages sent via email offer additional options, such as adding images, attachments, and HTML
- Learn more about sending messages via SMS
- Click Save in the top-right corner.
The message will be added to the message automation timeline based on its scheduled sending time.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Messaging.
- Click Automated messages.
- Select in the relevant message automation and click Edit.
- On the reservation timeline, click any + Add Message.
- Fill in the relevant information.
Message name
The name of the automated message will appear in the automation timeline and in the Inbox auto messages widget.
When should this message be sent
Set the time that will trigger the automated message. For example, at the time of booking confirmation, or 1 day before check-in.
Add conditions
Define which type of reservation should receive the message. Learn more about sending conditions for message automations.
Who will receive it
Recipients can include guests, owners, contacts, or team members. You can also create custom fields for recipients.
How will it be sent
You can choose how to send an automated message - via booking channel, email or SMS.- If you choose via email, include an email subject line.
- If contact details are incorrect or missing, the recipient will not receive the automated message.
Message content
Add the content of the message here.- Automated messages sent via email offer additional options, such as adding images, attachments, and HTML
- Learn more about sending messages via SMS
- Click Save in the top-right corner.
The message will be added to the message automation timeline based on its scheduled sending time.