Automated messages simplify guest communication and you can personalize them to meet your needs.

You can create an Auto Message, decide when it should be sent, and choose if it should be sent based on specific conditions. As part of the creation process, the message is added to a workflow. 

Before you begin

Keep in mind, automated messages become operational only for reservations in "Confirmed" status.

If a message's scheduled sending time has already passed when the reservation is confirmed, it will be sent at the first possible chance, which is at confirmation.

For example, if a message is scheduled to be sent one day before check-in, and the reservation is confirmed 8 hours before check-in, the message will be sent 8 hours before check-in.

Follow the instructions below to create a Auto Message:

Creating an Auto Message

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Automations, and select Workflows.
  4. Select the three-dot menu in the relevant workflow and click Edit.
  5. On the reservation timeline, click any + icon.
  6. Fill in the relevant information: Learn more here.
  7. Click Save in the top-right corner. 
    The message will be added to the workflow timeline based on its scheduled sending time.


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