Filing a Guesty Damage Protection claim

See where Guesty's Damage Protection is currently available.

If damage was caused to one of your properties and the reservation is within the claimable period, you'll need to gather the necessary documents and file your claim. Since this may take time, the claim you create in Guesty can be saved as a draft while gathering everything. Follow the instructions below.

Note:

Claims must be submitted after the guest has checked out, and within 30 days of the check-out date.

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Step by Step:

Important:

Only users with account admin and listing admin roles can edit a claim. You can follow these instructions to assign roles to your users in Guesty.

  1. Sign in to your Guesty account.
  2. In the main menu, click Reservations.
  3. Click the reservation you want to file a claim for. You can use the filters above the table to narrow your search.
  4. Find the "Damage protection" section on the reservation page and click File a claim.
  5. Fill in the form: describe the incident and resulting and upload relevant documents, such as an image of the damaged item.
  6. If you're ready to file the claim right now, Submit claim at the bottom of the page. Otherwise, click Save draft to continue working on it later.
If you save the claim as a draft, it will remain in "Draft" status until it's submitted and then it will change to "Pending".
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