Filing a Guesty Damage Protection claim

If damage was caused to one of your properties and the reservation is within the claimable period, you'll need to gather the necessary documents and file your claim. Since this may take time, the claim you create in Guesty can be saved as a draft while gathering everything.

Claims must be submitted after the guest has checked out, and within 30 days of the check-out date.

Before filing the claim, gather the following information:

  • A description of the inflicted damage
  • The cost of the inflicted damage
  • Pictures of the inflicted damage
  • Receipts

A maximum of 50 files can be uploaded per claim.

File a claim

Pro users Lite users

Note:

Only users with certain roles can edit a claim. Follow these instructions to assign roles to your users in Guesty.

Step by Step:

  1. Sign in to your Guesty account.
  2. In the main menu, click Reservations.
  3. Click the reservation you want to file a claim for. You can use the filters above the table to narrow your search.
  4. In the "Damage Protection" section, click File a claim.
  5. Fill in the form: Describe the incident and resulting and upload relevant documents, such as an image of the damaged item.
  6. If you're ready to file the claim, click Submit claim at the bottom of the page. Otherwise, click Save draft to continue working on it later.

If you save the claim as a draft, it will remain in "Draft" status until it's submitted and then it will change to "Pending".

You can submit just one claim per reservation. If you have multiple damages, please include all of them in that single claim.

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