When a guest payment is collected in Guesty through a Stripe account, the funds can be located in Stripe. Follow the instructions below.
Important:
You can only track payments that were paid via Stripe. If you recorded the payment, tracking it will not be possible. Check if the payment you are trying to track was recorded. If you meant to collect the payment via Stripe, we recommend issuing a refund. This will undo the recording without affecting any payment methods attached to the reservation.
ֿ
Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- From the top menu, click Reservations.
- Click the relevant reservation.
- Click Balance Due / Payout in the grey banner at the top of the page.
- Scroll down to the "Payments" section.
- Click on the relevant payment line.
- In the expanded box "Confirmation Code" is displayed. Click the copy icon.
- Sign in to the relevant Stripe account.
- In the search bar, paste the confirmation code.
- Click Enter.
- Click the relevant result to see all updates regarding the payment.
