Skip to main content
Cancelling a failed payment
If a guest's payment has failed, you can cancel it from the list of payments on the relevant Reservation page. This allows you to recollect the payment
if needed. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Reservations.
- Click the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- Find the "Payments" section.
- On the relevant payment line, click Actions, and then Cancel payment.
- In the pop-up, click Yes, cancel payment.
Questions about Lotus Themes products and services
Instructions related to themes installation and usage
Join discussions with other users
Custom block text
notifications, connecting to vidmob, calls