Cancelling a Failed Payment from a Reservation

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If a guest's payment has failed, you can cancel it from the list of payments on the relevant Reservation page. This allows you to recollect the payment if needed. Follow the instructions below.

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. From the top menu, click Reservations.
  3. Click the relevant reservation.
  4. Click Balance Due / Payout in the grey banner at the top of the page.
  5. Scroll down to the "Payments" section.
  6. Click Cancel payment.
  7. In the pop-up, click Yes, cancel payment.


You can add another payment method to a reservation at any time. If a payment has failed for the third time, "cancel payment" is not an option and you must add a new payment.

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