Payments collected outside of Guesty can be recorded to update the reservation balance. If a payment was recorded incorrectly or by mistake, you can cancel it. Follow the instructions below.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click Reservations.
  3. Click the relevant reservation.
  4. In the banner at the top of the page, click Balance due/Payout.
  5. Find the "Payments" section.
  6. On the relevant payment line, click Cancel payment.
  7. In the pop-up, click Yes, cancel payment.
The amount canceled will be automatically added to the reservation's balance due.
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