Payments collected outside of Guesty can be recorded to update the reservation balance. If a payment was recorded incorrectly or by mistake, you can cancel it. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Reservations.
- Click the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- Find the "Payments" section.
- On the relevant payment line, click Cancel payment.
- In the pop-up, click Yes, cancel payment.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and then select Reservations from the dropdown.
- Click the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- Find the "Payments" section.
- On the relevant payment line, click Cancel payment.
- In the pop-up, click Yes, cancel payment.
The amount canceled will be automatically added to the reservation's balance due.