Ensure every Airbnb guest inquiry is met with a quick reply by using Guesty's Auto Response feature. You can create and edit Auto Response templates at any time. Control both the content of the message and the length of the waiting period before its delivery.
Follow the instructions below.
Step by step:
Note:
If the listing is a multi-unit, templates are created via the multi-unit's main settings, rather than via a sub-unit's settings. The template will automatically apply to all sub-units.
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Select the relevant listing.
- In the listing's sidebar, click Automation, then select Auto Response.
- Turn on the toggle next to each item you wish to activate.
- On each item, under "Customize message", type in your response message.
- Under "Delay answer", set the number of minutes after which the message will be sent.
The delay answer can be between 0-480 minutes (8 hours). - Click Save.
- When you're ready, click Activate Auto Response. Learn more here.
Tip:
You can leave the text box empty to use Guesty's default text, as well as, add variables to customize the messages.
You can turn off any of the individual toggles to deactivate certain Auto Responses or deactivate the feature.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Automation Hub.
- Click Auto Response.
- Click Add next to the template you'd like to use.
Auto Response templates can be used to fully automate your communication with guests before, during, and after their stay:- First inquiry
- Before confirmation
- Before check-in
- Check-in day
- During stay
- After check-out
- Click +Add variable if you'd like to add variables to customize your response .
- Under "Delay answer", set the number of minutes after which the message will be sent.
The delay answer can be between 0-480 minutes (8 hours). - Click Add auto-response.
- When you're ready, click Activate Auto Response. Learn more here.
