Multi-unit listings cannot be assigned specifically to a workflow. Guesty users can only assign sub-unit listings within the multi-unit listing to a workflow. Therefore, if a workflow has not yet been assigned to a sub-unit, any auto message within the workflow will not be triggered.
A workaround is to add a tag to all properties- the multi-unit and sub-units. By adding the same tag to the workflow, you will then be able to assign workflows to multi-units.
Follow the instructions below to learn how to add a tag to a workflow.
Step by Step:
- Sign in to your Guesty account.
- In the top menu, click Automations.
- Choose the relevant workflow by clicking the three dots to the right, and clicking edit.
- Under "Select properties to include", fill in by rule.
- Select the relevant tag.
- Click Save.