Airbnb: An "Instant Booking" listing got a "request to book"/"inquiry"

Once a listing is set to Instant Booking, guests will be able to book reservations at that listing with no approval needed.

See our troubleshooting below if you receive a Request to Book or Inquiry instead:  
  • If a guest clicks "Contact host" in Airbnb, an inquiry will be created
  • If a guest does not meet Airbnb's standard requirements for Instant Book, (e.g., having previous reviews) a Request to Book will be created
  • If you set Advance Notice on an Instant Booking listing to Same day (customize cutoff hours)
  • If the guest doesn't meet other requirements set by the host for Instant Book (e.g., having a certain number of previous reviews)
  • If there are certain restrictions on an Instant Booking listing that the guest can't meet
    For example, the listing is not marked as Suitable for children (2-12 years), but the guest indicates that the booking party includes children.

Note:

When a current or previous guest is requesting a new reservation through an existing conversation, a Request to Book will be sent, even if you have set Instant Booking.

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