To collect payments in Guesty, you must assign your listings to a payment processing account. This allows you to process credit card transactions and apply payment automation rules to your reservations. You can use Guesty’s internal processor, GuestyPay, or external processors like Stripe, Merchant Warrior, or Hyp.
When you have only one account connected, Guesty sets it as your default and automatically assigns all listings to it. If you use multiple processors, you can set one as the default and manually assign specific listings to others to better manage your funds.
Understanding listing counts
When viewing your payment processors, you may notice a difference between the number of listings shown on the main page and the number shown in the assignment pop-up.
Payment processing page: The number shown here represents the total of all listings assigned to that processor, including both active and inactive listings.
Assign listings pop-up: This view only displays active listings.
If the count in the pop-up is lower than the count on the main page, it is because inactive listings are hidden from the assignment view.
Assign listings to GuestyPay
Follow these steps to move listings from your default processor to GuestyPay.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Payment processing.
- In the "GuestyPay" section, click Assign listings in the top-right corner.
- In the pop-up, click the Assigned to default tab.
- Check the boxes for the listings you want to assign.
- Click Assign.
Assign listings to other payment processors
Use these steps for external processors like Stripe or Hyp.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Payment processing.
- Find the relevant account in the "Other payment processors" section.
- Click Assign listings (or the button showing the number of listings) in the "Number of listings" column.
- In the pop-up, click the Assigned to default tab.
- Check the boxes for the listings you want to assign.
- Click Assign.
Change a listing's payment processing account
To move a listing to a different processor, simply follow the assignment steps for the new account.
Important:
If a reservation already has a credit card on file, the system will continue to process payments for that card through the original processor. To use the new processor for an existing reservation, you must recollect the credit card details by sending a guest invoice or manually re-adding the payment method.