Important:
Please note that Airbnb prohibits duplicate listings/properties that were flagged for their quality and/or were suspended or permanently removed by Airbnb.
Learn more with Airbnb's Circumvention Policy.
The Airbnb publishing and importing process can take up to 24 hours, and once you've successfully published a listing, the status will change to "Connected".
If a listing's status is still "Pending" 24 hours after you attempt to publish, it may require additional verification to connect the listing successfully.
Follow the steps below to verify your listing.
Before you begin
An Airbnb account can be stuck in "Pending" status for one of the following reasons:
- Validation is required on the Airbnb extranet
- One or more of Airbnb's rules were violated
Check your notifications on the Airbnb extranet to see if any of your listings were flagged for violating Airbnb's rules or if any further validation is necessary.
If there are no notifications related to these issues, follow the steps below to trigger the account's status to "Connected".
The status should change almost immediately.
Troubleshooting "Pending" status
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Airbnb thumbnail.
- Click the relevant Airbnb account.
- Locate the relevant listing and navigate to the "Listing in Channel" column.
Note:
If the relevant listing doesn't have an 8 or 18-digit number, please contact us.
-
Copy the 8 or 18-digit number from the "Listing in Channel" column, and add it at the end of this URL: https://www.airbnb.com/verify-listing/.
For example:
If your number from the Listing in Channel column is “29499339”, then your URL will be "https://www.airbnb.com/verify-listing/29499339". - Copy and paste the full URL into your browser and press enter to verify your listing.
- If your status is still pending after you’ve verified your listing on Airbnb, please contact us.
1. In Airbnb
The first step is to change and verify your Airbnb email address.
Step by step:
- Sign in to your Airbnb account.
- In the top right corner, click the profile icon.
- From the dropdown, select Account.
- Click Personal info.
- Next to Email Address, click Edit.
- Replace the email address with your personal email or an email you can easily verify.
- Click Save.
- In the top right corner, click the profile icon.
- From the dropdown, select Account.
- Click Login & Security.
- If it shows, click Improve on the right side to verify.
2. In Guesty
The next step is to locate your Guesty integration email.
This is what enables the flow of communication between the booking channel's messaging platform and Guesty.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Channels.
- Click Airbnb.
- Click
, in the top-right corner of the dashboard. - The integration email can be found under "Custom Integration Email".
3. In Airbnb
Step by step:
- Sign in to your Airbnb account.
- In the top right corner, click the profile icon.
- From the dropdown, select Account.
- Click Personal info.
- Next to Email Address, click Edit.
- Replace the email address with your @user.guesty.com email address.
- Click Save.
- In the top right corner, click the profile icon.
- From the dropdown, select Account.
- Click Login & Security.
- If it shows, click Improve on the right side to verify.
- If your status is still pending after you’ve verified your listing on Airbnb, please contact us.