You can represent your business by choosing which email address your messages appear to be sent from— either your own email address or your Guesty integration email address.
A Guesty integration email address is required to enable the flow of communication between a booking channel's messaging platform and Guesty. It’s what guests will see in the sender/"from" field when you email them.
Follow the steps below to use your own email address to contact guests from the Inbox, or to change your Guesty integration email address based on the booking channel you use.
Changing your integration email prefix
Please keep in mind that the email address should be unique.
If you select an email address that already exists, Guesty's support team will notify you, and you'll be able to select a new email address.
Important:
If a guest responds to your old integration email from their private email address, their message won't be received in the Guesty Inbox.
To prevent this, send a message with your updated integration email from the Inbox to all relevant guests — meaning, guests who use their private email address to contact you.
Their responses will be received in your Guesty Inbox.
Choosing a new domain
Follow the instructions below to edit, change, or update your Guesty integration email address's domain.
Step by step:
- Choose your new domain.
- You can buy a domain or create a subdomain under an existing (root) domain that isn’t already being used for email services.
We suggest using a subdomain such as info.mydomain.com, not mydomain.com. - Create email addresses.
If you want to create a subdomain and your root domain is "www.root.com", the subdomain should be "www.sub.root.com". The emails will then be "airbnb@sub.root.com", "vrbo@sub.root.com", and "manual@sub.root.com".Note:
If you use a root domain, Guesty will have full control of email traffic and will intercept root domain emails.
- You can buy a domain or create a subdomain under an existing (root) domain that isn’t already being used for email services.
-
Contact us with the domain or subdomain you'd like to use as your new integration email address.
We'll ask you for some additional information required to begin the process. - Once the new domain is ready, we’ll send you a PDF with instructions for you to follow, (e.g. filling in the routing information on your DNS provider's site).
This process includes verifying 3 main components:
- The ability to send emails
- The ability to receive emails
- The ability to track who opened and clicked your emails
- Contact us once the steps above are completed.
Changing your email by booking channel
Once your email is changed in Guesty, the next step is to change it in your booking channel.
Below are the instructions for each channel.
Airbnb
Update your email within Airbnb by replacing the original email address with your "@user.guesty.com" email address.
Follow these instructions.
Booking.com
Booking.com requires you to change your email on every listing in the extranet.
If you have many listings and require a bulk update, please contact Booking.com support.
Rentals United
The email will need to be changed on every listing on the extranet.
Please note that the login email will stay the same.
Vrbo
The email will need to be changed in the account settings in the Vrbo dashboard.
Follow these instructions.
Expedia
Expedia doesn't support white-labeling of custom domains yet.
As a workaround, you can change the prefix before "@user.guesty.com."
Agoda
The email will need to be changed in the account settings in Agoda.
Tripadvisor
The email will need to be changed in the account settings in Tripadvisor.
