You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out, laundry services, to collect a damage waiver fee, and cover your damage protection costs.
About creating additional fees
Additional fees can be created for your entire account or for a specific listing, and you can set them up to be added to reservations automatically or you can add them manually.
Read the important limitations associated with some booking channels and follow the instructions below to create additional fees per listing.
Important:
Please refrain from setting up taxes through additional fees. Instead, set up taxes for your entire account or a specific listing.
Additional fees cannot be deducted from the accommodation fare.
Booking channel limitations
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Airbnb
Basic and Additional fees won't apply to reservations that are booked with a special offer on Airbnb.
Learn more about syncing Airbnb Basic and Additional Fees and how Additional Fees are calculated in Airbnb. -
Booking.com
Additional fees are not synced with Booking.com for linked listings, only for published listings. -
Vrbo
Additional fees that are synced with Vrbo (see "Apply fee to channels" below) will be collected by existing auto payment rules.
This includes instant and non-instant book reservations and Vrbo reservations made through Rentals United.
Learn more about setting up auto payment rules in our best practices.
Creating additional fees for a specific listing
Follow the steps below to create additional fees.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Select the relevant listing. For a multi-unit, edit the main settings and the additional fees will update in the sub-units automatically.
- In the listing's menu, click Pricing & Policies.
- From the drop-down, click Pricing.
- To the right of "Additional fees & charges", click Edit.
- Deactivate the "Use your account's default settings" checkbox, if currently activated.
- In the pop-up, read the information and click Save.
- Click Add another fee and select the fee type you want to add. Each type can only be used once. To create another fee of the same type, use a fee type that is not in use. Your guest will only see the name you give the fee, not its type.
- Fill in the relevant information and remember that:
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When the "Sync fee to channels" toggle is on, the fee is automatically added to future reservations from all supported booking channels
This means guests will see the additional fee on the channel before booking a reservation. -
When the "Add fee to reservations from specific sources" toggle is on, the fee is not added to the selected source
Instead, it is automatically added to the guest invoice after the reservation arrives in Guesty. -
Additional fees cannot be added twice to the same reservation
If you want to give yourself the option to add a specific fee manually (for example, as an upsell) don't turn on either of the toggles above when setting up that additional fee. - Once a fee is set, it cannot be removed. To remove a fee, please contact us for assistance.
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When the "Sync fee to channels" toggle is on, the fee is automatically added to future reservations from all supported booking channels
- Click Save.
- In the pop-up, read the information and click Save.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the Calendar icon.
- On the left side of your screen, click the listing you want to add the fee to. You can use the "cities", "tags", and "listed" filters above the calendar to narrow your search.
- In the listing's menu, click Pricing & policies and select Pricing.
- To the right of "Additional fees & charges", click Edit.
- Click Add another fee and select the fee type you want to add. Each type can only be used once. To create another fee of the same type, use a fee type that is not in use.
- Fill in the relevant information and remember that:
-
When the "Sync fee to channels" toggle is on, the fee is automatically added to future reservations from all supported booking channels
This means guests will see the additional fee on the channel before booking a reservation. -
Additional fees cannot be added twice to the same reservation
If you want to give yourself the option to add a specific fee manually (for example, as an upsell) don't turn on either of the toggles above when setting up that additional fee. - Once a fee is set, it cannot be removed. To remove a fee, please contact us for assistance.
-
When the "Sync fee to channels" toggle is on, the fee is automatically added to future reservations from all supported booking channels
- Click Save.
- In the pop-up, read the information and click Save.
The newly created fee will only be added to future reservations. If you want it to apply to reservations that have already checked in, you need to add the fee manually.
