The information in this article is relevant only for Guesty Lite users who started connecting Vrbo before 19 Feb 2024 and for Pro users.
- You are unable to complete the process due to an error. See more information here.
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After publishing, the status changes to:
- Contact Vrbo: issue, see below to resolve
- Failed: issue, see below to resolve
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Pending: normal process
- The listing's status will change to "Connected" in Guesty once it has been approved by Vrbo, which can take up to 72 hours. See below to resolve if pending longer.
Status: Contact Vrbo
This means that your Vrbo account is not yet connected to Guesty.
- Complete Vrbo's SSO Form.
- Contact Vrbo's support team so that they can guide you through the process of connecting your account.
Status: Failed
If your listing doesn't meet one or more of the requirements in the Checklist for Publishing Listings from Guesty to Vrbo, its status will be marked as "Failed". To review the issues, click Show errors next to the listing status, then check the error message and how to resolve it.
Vrbo enforces restrictions that can lead to listing suspension or delisting, such as missing registration numbers, invalid addresses, or content violations. For more details, review Vrbo's Restricted listings and delisting policy.
Note:
Contact 
Vrbo indicates that you will need to contact Vrbo directly to resolve the particular issue.
Vrbo validates the listing's address by comparing the listing’s coordinates to the address appearing for them in Google Maps.
Enter the listing's coordinates in the Google Maps search bar (in format: lat, lng). The address written in the first field (on the left hand-side) should match the address in the listing’s address fields (in the listing’s Admin page, under the “The property” tab). After updating the fields, the listing should connect within 24 hours. If the listing fails to connect after 24 hours, Contact Vrbo
Navigate to the listing's Admin page. Under the Property tab, check that all address fields are populated.
Note:The Apartment field is not required; the State field is only required for US listings.
After updating the fields, the listing should connect within 24 hours. If the listing fails to connect after 24 hours, Contact Vrbo.
Check that the number of bathrooms is greater than 0 in the listing's Property tab.
- If not, please note that Vrbo requires each listing to have at least 1 bathroom.
- If it is, please contact us.
Check if the listing’s description fields are filled with 400 characters or more. The fields are concatenated and sent to Vrbo as one, so count the characters in all fields combined (see further details here).
- If the description fields don’t meet the requirements, please edit them.
- If the description fields do meet the requirements, please contact us.
Please contact us.
Check if the listing has at least 7 photos.
- If it does not, please make the appropriate adjustments according to Vrbo's requirements.
- If it does, please contact us.
Check if the listing’s property type is filled in. This can be found in the listing's "Property" tab in Guesty. Only the following types are supported by Vrbo.
"apartment", "house", "bed & breakfast", "bed and breakfast", "boat", "bungalow", "cabin", "camper/rv", "castle", "chalet", "townhouse", "condominium", "villa", "loft", "island", "cave", "earth house", "igloo", "tipi", "yurt", "treehouse", "plane", "parking space", "dorm", "other", "tent", "hut", "serviced apartment", "guest suite", "guesthouse", "hostel", "farm stay", "tiny house", "cottage", "hotel", "boutique hotel", "timeshare", "resort", "vacation home", "casa particular (cuba)", "pension (south korea)", "nature lodge", "studio", "in-law", "aparthotel", "room", "heritage hotel (india)", "houseboat", "cycladic house (greece)", "campsite", "none", "dome house", "barn", "ryokan (japan)", "trullo (italy)", "casa particular", "shepherd's hut (u.k. france)", "apartamento", "windmill", "dammuso (italy)"
- If not, please make the appropriate adjustments according to Vrbo's requirements.
- If the listing complies, please contact us.
Please contact us.
You must convert the listing in your Vrbo dashboard to the Pay Per Booking (PPB) plan, or purchase a subscription (Pay Per Subscription - PPS). The listing should connect after 24 hours.
If the listing is already converted to PPB/PPS, or you have converted but the listing still failed after 24 hours, Contact Vrbo
Contact Vrbo.
This is a general error that relates to all errors above. If all of the above is fixed, this error will be fixed automatically.
If no other error applies, Contact Vrbo to ask for more details as to what is incomplete in the content.
Status: Pending
A listing will remain in pending status for up to 72 hours before switching to "Connected" after Vrbo's approval.
- Check if the listing is unlisted in Guesty. If this is the case, change the status to Listed then allow 72 hours.
- Check when the listing was published. If it was less than 72 hours, allow the full time to pass then check again.
- If the listing was published more than 72 hours ago and is still pending, please contact us.