A listing that was published to Vrbo is not connected

The information in this article is relevant only for Guesty Lite users who started connecting Vrbo before 19 Feb 2024 and for Pro users.

When publishing listings to your Vrbo account, the following may occur:
  •  You are unable to complete the process due to an error. See more information here.
  • After publishing, the status changes to:
    • Contact Vrbo: issue, see below to resolve
    • Failed: issue, see below to resolve
    • Pending: normal process
      • The listing's status will change to "Connected" in Guesty once it has been approved by Vrbo, which can take up to 72 hours. See below to resolve if pending longer.

Status: Contact Vrbo

This means that your Vrbo account is not yet connected to Guesty

  1. Complete Vrbo's SSO Form.
  2. Contact Vrbo's support team so that they can guide you through the process of connecting your account.

Status: Failed

If your listing does not meet one or more of the items in Checklist for Publishing Listings from Guesty to Vrbo it will be in failed status. Next to the listing status, click Show errors, then look up the error message and how to address it below.

Note:

Contact the Vrbo iconVrbo indicates that you will need to contact Vrbo directly to resolve the particular issue. 

ADDRESS_DOES_NOT_PASS_EXTENDED_VALIDATION

Vrbo validates the listing's address by comparing the listing’s coordinates to the address appearing for them in Google Maps. 

Enter the listing's coordinates in the Google Maps search bar (in format: lat, lng). The address written in the first field (on the left hand-side) should match the address in the listing’s address fields (in the listing’s Admin page, under the “The property” tab). After updating the fields, the listing should connect within 24 hours. If the listing fails to connect after 24 hours, Contact the Vrbo iconVrbo

ADDRESS_MISSING

Navigate to the listing's Admin page. Under the Property tab, check that all address fields are populated.

Note:

The Apartment field is not required; the State field is only required for US listings.

After updating the fields, the listing should connect within 24 hours. If the listing fails to connect after 24 hours, Contact the Vrbo iconVrbo.

BATHROOM_MISSING

Check that the number of bathrooms is greater than 0 in the listing's Property tab.

  • If not, please note that Vrbo requires each listing to have at least 1 bathroom.
  • If it is, please contact us.
DESCRIPTION_LENGTH_400_OR_MORE

Check if the listing’s description fields are filled with 400 characters or more. The fields are concatenated and sent to Vrbo as one, so count the characters in all fields combined (see further details here).

  • If the description fields don’t meet the requirements, please edit them.
  • If the description fields do meet the requirements, please contact us.
MAX_SLEEP_MISSING

Please contact us.

PHOTOS_COUNT_6_OR_MORE

Check if the listing has at least 7 photos.

PROPERTY_TYPE_MISSING

Check if the listing’s property type is filled in. This can be found in the listing's "Property" tab in Guesty. Only the following types are supported by Vrbo.

"apartment", "house", "bed & breakfast", "bed and breakfast", "boat", "bungalow", "cabin", "camper/rv", "castle", "chalet", "townhouse", "condominium", "villa", "loft", "island", "cave", "earth house", "igloo", "tipi", "yurt", "treehouse", "plane", "parking space", "dorm", "other", "tent", "hut", "serviced apartment", "guest suite", "guesthouse", "hostel", "farm stay", "tiny house", "cottage", "hotel", "boutique hotel", "timeshare", "resort", "vacation home", "casa particular (cuba)", "pension (south korea)", "nature lodge", "studio", "in-law", "aparthotel", "room", "heritage hotel (india)", "houseboat", "cycladic house (greece)", "campsite", "none", "dome house", "barn", "ryokan (japan)", "trullo (italy)", "casa particular", "shepherd's hut (u.k. france)", "apartamento", "windmill", "dammuso (italy)"

  • If not, please make the appropriate adjustments according to Vrbo's requirements.
  • If the listing complies, please contact us.
RATES_MISSING

Please contact us.

"You must choose a listing product type before this listing can go live"

You must convert the listing in your Vrbo dashboard to the Pay Per Booking (PPB) plan, or purchase a subscription (Pay Per Subscription - PPS). The listing should connect after 24 hours.

If the listing is already converted to PPB/PPS, or you have converted but the listing still failed after 24 hours, Contact the Vrbo iconVrbo

Internal Server Error

Contact the Vrbo iconVrbo.

INCOMPLETE_CONTENT

This is a general error that relates to all errors above. If all of the above is fixed, this error will be fixed automatically.

If no other error applies, Contact the Vrbo iconVrbo to ask for more details as to what is incomplete in the content.

Status: Pending

A listing will remain in pending status for up to 72 hours before switching to "Connected" after Vrbo's approval.

  1. Check if the listing is unlisted in Guesty. If this is the case, change the status to Listed then allow 72 hours.
  2. Check when the listing was published. If it was less than 72 hours, allow the full time to pass then check again.
  3. If the listing was published more than 72 hours ago and is still pending, please contact us.
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