Sending a Quote to a Guest via Inbox

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You can send a quote to a previous guest via Guesty's Inbox. Send the quote to those guests whose reservations were created manually in Guesty or received via the Booking Website. A link containing the quote will be sent to the guest by email and will allow them to easily make a reservation.

If the user can't connect to a payment processor, they will be able to send a quote without asking the guest to enter a payment method.

Quotes sent as inquiries automatically expire after 24 hours if they are not confirmed. If a guest wants to accept your offer later than that, you will need to send them a new quote. Once a reservation is confirmed, the quote link is no longer available.

Follow the instructions below to send a quote.


To allow guests to submit their payment information and book the reservation directly from the quote, connect your payment processing account to Guesty first.


Additional fees per-listing or per-account are not presented in the breakdown of the quote but are calculated into it. As a result, the quote's total payout may be higher than the sum of the parts in its breakdown, i.e., accommodation fare, cleaning fee, and taxes.


Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, hover over Inbox.
  3. From the drop-down, select Guests inbox.
  4. Click the relevant message thread on the left side.
  5. In the Widget sidebar on the right, check that  is selected.
  6. To the left of the pencil icon, click the reservation number.
  7. From the drop-down, click New inquiry.
  8. Customize the quote and remember:
    • Under "Guests", even if you enter that kids and/or infants are included in the reservation, the number of guests, as displayed on the reservation page, for example, will only be the number of adults entered.
    • Under "Contact details", select New guest to send a quote to a new guest.
    • Under "Channel" in "Channel & status", only channels from existing reservations are displayed. To add a new channel, a reservation must be created with that channel.
    • Under "Status" in "Channel & status", select Reserved to reserve the dates for a limited time or indefinitely. The dates will be blocked on all relevant calendars until the quote expires. Select Inquiry to keep the calendars unblocked.
  9. Choose how to proceed based on your needs:
    • If you want to send the link to the guest in a message from the Guesty inbox, click Save & send quote. If needed, you can edit the message before clicking Send quote, such as changing the subject line and adding variables or attachments.
    • If you want to send the link to the guest in a message from an external inbox, click Save & copy quote and paste the link in that message.
    • If you want to reserve the dates and price in the quote but do not need to send the actual quote to the guest, click Save.
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