You can choose to collect your Booking.com guests’ payments by yourself, or by using one of Booking.com payment solutions.
If you choose to collect the payments yourself, you can use a payment processor, either Guesty’s or an external processor supported by Guesty.
Learn about your different payment collecting and processing options below.

Important:

By selecting who will charge your guest (Booking.com or yourself), you choose who will function as the Merchant of Records, in charge of processing payments and taxes, ensuring meeting compliance, and issuing refunds and chargebacks. Either way, the reservation's total amount and payment breakdown in Guesty are based on Booking.com, and these should be used as your source of truth.

Choosing to charge your guests by yourself

We recommend you use one of Guesty’s supported payment processors for your revenue management.
You can use a payment processor supported by Guesty.

Important:

Guesty Lite users can only use Stripe as a payment processor.

If you are not using a payment processor

If you’re not using one of Guesty’s supported payment processors, you will need to collect your guests' credit card details from the Booking.com Extranet and charge your guests independently.

How to find your guest's credit card details on the Extranet:

see here.

If you are using a Guesty-supported payment processor

Credit card transactions in Guesty will be processed through your connected payment processor.

Payment collection

Accommodation fare, cleaning fee, & taxes
Will be collected by Guesty.

Additional fees & price adjustments
Any price adjustments to the reservation invoice, such as an accommodation fare adjustment, or additional fees added to a reservation by default, will be collected by Guesty through the guest's credit card, if it is received by Guesty.

Choosing Booking.com to charge your guests

Booking.com offers two payment services: Payments by Booking.com and online payments. Both options are pending Booking.com approval. You have to check your eligibility and sign up via your Extranet’s finance page. Note that for both services, Booking.com will charge a commission.
You can check if you are already using one of Booking.com's payment solutions in your Booking.com Extranet.
When choosing Booking.com to charge your guests, payments for reservations will not be collected through Guesty, including security deposits and authorization holds. Guest's credit card details will not be imported into Guesty

Payments by Booking.com (Bank transfer)

Booking.com will charge your guest’s credit card, and pay you via a bank transfer once a month, deducting the channel commission on each reservation. Payments are collected solely by Booking.com, and the reservation arrives in Guesty when it was already paid for (pre-paid). This is also referred to as "Channel Collect".
Learn more here.

Payment collection

Payments by Booking.com cannot be synced to the Guesty reservation page, and need to be manually added to the reservation’s financials section. Please note that you will need to mark these reservations as "paid manually". Otherwise, the reservations will remain "unpaid" on any reports you may create.
Accommodation fare, cleaning fee, & taxes
Booking.com will collect these fees if you are using one of Booking.com's payment solutions. If you have Auto Payment rules set up in Guesty, payments will not be automatically collected, because the guest's credit card details are not received in Guesty. 
Additional fees & price adjustments
Additional fees, added to your Booking.com reservations by default in Guesty, are not synced with Booking.com, and Booking.com will not collect them for you. You will need to manually add them to Booking.com Extranet to be collected.
However, additional fees added in Guesty will show up in the reservation's invoice, even if you are using one of Booking.com's payment methods (and despite not being collected by Booking.com).
Billing & processing fee
When payments are processed using the “Payments by Booking.com” service, Booking.com charges the user a processing fee of 1.1% - 3.1% of the total payout.
Booking.com does not send this information to Guesty. Thus, if you notice a discrepancy between the total payout in Guesty to the payout in Booking.com, the reason will be, most likely, due to the 1.1% - 3.1% processing fee.

Online payments (VCC)

A VCC is a temporary credit card number that can be used to make online purchases. These disposable card numbers are designed to protect the actual account number from fraud. VCCs are only chargeable from the day of check-in onwards.
in this method, Booking.com will charge your guest. When a guest makes a booking and pays for it online, Booking.com will send you a virtual credit card (VCC) along with the booking details. The VCC gives you access to the exact amount of the booking, so you can charge the virtual card to collect the payment from Booking.com. You will need to install the VCC as the payment method for the relevant listings. Learn more here.

Payment collection

You will need to charge the VCC according to the reservation policy manually. To view the VCC details, visit the Booking.com Extranet.

Accommodation fare, cleaning fee, & taxes
Booking.com will collect these fees if you are using one of Booking.com's payment solutions. If you have Auto Payment rules set up in Guesty, In the case of VCC, Guesty ignores Auto Payment rules that are set up for that listing and creates one payment for the full amount to be charged on the activation date, which is usually on or around the check-in date.
Additional fees & price adjustments
  • Additional fees, added to your Booking.com reservations by default in Guesty, are not synced with Booking.com, and Booking.com will not collect them for you. You will need to manually add them to Booking.com Extranet to be collected.
    However, additional fees added in Guesty will show up in the reservation's invoice, even if you are using one of Booking.com's payment methods (and despite not being collected by Booking.com).
  • If you need to collect additional fees from the guest after the VCC is charged, you will have to obtain your guest's personal credit card details, since the VCC will be empty.
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