You can give each of your team members access to certain functionalities in Guesty by granting them a set of permissions. These sets of permissions are called Permission Roles, and roles can be assigned to users based on the tasks they need to perform in Guesty.
Click the items below to understand the purpose of each role, see examples of personas that the role can apply to within your company, and view a breakdown of which functionalities the user will or will not have access to.
Note:
Multiple permission roles can be assigned to each user. However, since some functionalities may overlap with each other, we recommend assigning only the most relevant one to each user. Currently, a maximum of 150 properties can be assigned to each role.
Account permission roles
Account Admin
Provides full access to the entire Guesty platform. This role is usually assigned to CEOs and other high ranking managers that manage all aspects of the business.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Account Admin
Account Manager
Provides full access to Guesty, except for billing-related settings. For example, assign the role to a top-level manager who is not exposed to the company's expenses.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Account Manager
Listing permission roles
Listing Admin
Provides editing access to all listing-related features in Guesty, including the Inbox and calendars, and financial-related features and data. For example, assign this role to managers that handle all operational aspects of multiple properties, but are not involved in the company's business aspects.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Listing Admin
Tip:
Should access be required to connect new integrations, such as booking channels, you could assign the Account Manager role instead, rather than adding the Integration Manager role alongside the Listing Admin role.
Listing Viewer
Provides access to view basic listing and reservation data. For example, assign the role to a third-party contractor that requires regular access to this data, without having access to sensitive features such as the Inbox, financial data, and other setups.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Listing Viewer
Tip:
Should the user also need access to view calendars, you could add the Calendar Viewer permission role alongside this role.
Listing Manager
Provides editing access to all listing-related features in Guesty, including the Inbox and calendars. This role excludes reservation financial-related features, ensuring only team members that handle payments and financials can make those changes. This role is usually applied to operational managers that are not in charge of the company's financial aspects.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Listing Manager
Listing Financials
Provides access to the management of all financial-related features and data. This role should be only assigned to team members that can have access to financial data and have control over it.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Listing Financials
Tip:
Should a Listing Manager or Listing Viewer role be assigned to a user, but they also need access to financial-related features and data (but not be able to make changes to setup or reservations other than financial data), you could add the Listings Financials role alongside one of them.
Calendar permission roles
Calendar Viewer
Complements other permission roles by providing access to a calendar's availability without being able to view pricing, minimum nights, or manually block dates. For example, assign the role to cleaners or shift managers.
Click the link below to see a breakdown of which functionalities the user will or will not have access to. Permission role: Calendar Viewer
Calendar Availability Control
Complements other permission roles by providing access to view and manage a calendar's availability. For example, assign the role to shift managers or cleaners that need access to view a calendar, with the ability to block dates for maintenance purposes.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Calendar Availability Control
Calendar Full Control
Complements other permission roles by providing access to view and manage calendar-based data, such as nightly rates, minimum nights, and manual blocks. This role is usually applied to team members that work within the company, such as managers or those who manage reservations.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Calendar Full Control
Tip:
This role could also be relevant if you provide property owners with access to your Guesty account to see an overview and manage their listing's calendar. With this role, they would not be able to perform other actions such as connecting new integrations or changing pricing, for example.
Task permission roles
Viewer
Provides access to view task-related data only, such as assigned tasks, along with other related listing and reservation data. Assign the role to cleaners, maintenance workers, or any other team members whose sole responsibility is to complete tasks. These could be in-house or outsourced team members that mostly operate via the Guesty mobile app.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Integration permission roles
Integration Manager
Provides access to connect and disconnect third-party integrations, such as booking channels and Guesty's Marketplace partners. Other Guesty features are not accessible.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Integration Manager
Communication Permission Roles
Communication Agent
Provides full access to the Inbox and reservations, but only provides viewing access to the rest of the Guesty platform. This role is designed for team members that only handle guest communication.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
Permission role: Communication Agent
Tip:
To allow a team member to edit availability on calendars, you could also add the Calendar Availability permission role alongside it. To make changes to prices, add the Calendar Full Control role. Otherwise, this role simply provides viewing permissions for all calendars.
Revenue Management permission roles
Revenue Manager
Provides access to the management of payment per reservation. The role is designed to maximize revenue per available room (RevPAR) through brand, marketing, and distribution initiatives.
Click the link below to see a breakdown of which functionalities the user will or will not have access to.
