Reporting a Credit Card as Invalid for Reservations

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This functionality is available for reservations made via Guesty's direct connection.
Once a credit card has been identified as invalid for reservations, you are able to report the invalid credit card directly to through the Guesty platform. You can mark a credit card as invalid until midnight local time of the check-in date. See how to perform this action below:

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Reservations.
  3. Select the relevant reservation.
  4. In the gray banner at the top of the page, click Balance due. 
  5. Scroll down to the Payments section.
  6. Click Report next to the invalid payment method or Report invalid cc to in the upper right-hand corner of the Payments section.
  7. In the resulting pop-up, confirm the action by clicking Report invalid credit card to


Guests are notified when their credit card is invalid and are given one hour to update their credit card details. If the guest does not update the credit card details within this timeframe, you can cancel the reservation.
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