Once a Vrbo account is connected to Guesty and all steps have been completed with Vrbo, check that your Guesty integration email address is entered in your Vrbo account. This ensures that messages from guests are received in Guesty, and vice versa. Follow the instructions below.
Tip:An integration email address is what allows communication to flow between Guesty and the connected channel. Learn how to locate it.
Step by step:
- Sign in to your Vrbo account.
- Click My account.
- From the drop-down, select Account settings.
- Click Account information.
- Under "Account holder", check if the integration email address is entered in the Email 2 field.
- Click Save changes.
- Check that the integration email address is also entered in the Contacts section of each property. Learn more.
If the field is empty or a different email address is displayed, enter the integration email address.