Why Is My Reservation Confirmed in Guesty But Still an Inquiry in Vrbo?

The information in this article is relevant only for Guesty Lite users who started connecting Vrbo before 19 Feb 2024 and for Pro users.

Inquiry status

Inquiry emails are communications with your guests regarding their booking. This can include questions about the property, booking details, and the check-in/check-out time.

Before making a reservation, guests have the option to send you a message by clicking contact host. A reservation with the status "Inquiry" will be created in Guesty. There is no valid confirmation code associated with an Inquiry.

Important:

A reservation's status should not be changed in Guesty directly from "Inquiry" to "Confirmed". Extra details, such as contact information and payment method, are required when making a Vrbo reservation.

Guests should click Request to Book or Book Now once their inquiry has been answered to turn the inquiry into a reservation. They will then be able to enter their details.

Reserved status

It can take up to 24 hours for a confirmed status in Guesty to be updated in Vrbo.  If the reservation is still an Inquiry in Vrbo after more than 24 hours, please contact us.

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