Vrbo inquiries are not showing in Guesty

Vrbo inquiries are messages sent by guests via the "Contact Host" button on the Vrbo listing page. These inquiries typically contain questions about the property, booking details, or check-in/check-out times. When a guest submits an inquiry, a reservation is generated in Guesty and marked as "Inquiry". 

Below are common reasons why Vrbo inquiries may not appear in your Guesty Inbox, along with steps to resolve them. 

Reasons for missing inquiries

• No stay dates provided: Inquiries submitted without stay dates only appear in your Vrbo dashboard and don't sync to Guesty. Vrbo flags these inquiries with a visual indicator:  

• Message sync not enabled: If message sync is disabled in your Vrbo integration settings, inquiries won't appear in Guesty. Verify that you've added the integration email to your Vrbo account to ensure inquiries are generated as reservations in Guesty and are accessible in your Guesty Inbox.

Managing inquiries

• Monitor your Vrbo dashboard: Regularly check your Vrbo dashboard for inquiries missing stay dates, as these won't appear in Guesty. Look for Vrbo's visual indicator for missing dates. 
• Respond directly in Vrbo: For inquiries missing stay dates, reply directly to the guest through the Vrbo platform to ensure timely communication and avoid missed booking opportunities. 
• Enable message sync: Ensure message sync is enabled in your Guesty settings for Vrbo inquiries. This ensures future inquiries sync properly with Guesty and can be managed directly within your inbox. 
• Convert inquiries to bookings: For inquiries to become confirmed reservations, guests must click Request to book or Book now on the Vrbo listing. Inquiries won't block calendar availability or sync with Guesty until they become confirmed reservations through one of these options. 

Properly handling inquiries is essential for maintaining communication with guests before confirming reservations.

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