Integrating your Vrbo account with Guesty can streamline your vacation rental management process, providing you with centralized control and enhanced efficiency. Whether you're transitioning from another channel manager or PMS or simply seeking to optimize your operations, this guide offers you a comprehensive walkthrough to ensure a seamless connection between Vrbo and Guesty.
Connecting Vrbo account and listings
Please review the below information before starting the connection process. This will give you an understanding of what the process entails, what you'll need to prepare in advance, and how long you can expect the process to take.
Connection process overview
The entire connection process can take several days to complete and includes the following separate steps between Guesty and Vrbo:
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Connect your Vrbo account, select Guesty listings to publish to Vrbo -
Fill out Vrbo’s Self-Service Onboarding (SSO) form and submit to Vrbo -
Wait for a Vrbo Onboarding specialist to contact you to answer any questions and to activate the connection with Guesty
Moving to Guesty from an existing Vrbo account
If you have an existing Vrbo account, you will need to take the following additional steps:
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Work with the Onboarding specialist to match your existing Vrbo listings to the Guesty listings
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Manage your existing Vrbo reservations
- If you are moving from Vrbo directly, reservations will need to be added manually in Guesty
- If you are moving from another channel manager or Property Management Software (PMS), reservations can be uploaded or added manually.
Please note that when you are switching your existing Vrbo account to a direct connection with Guesty, Vrbo requires all existing listings in your Vrbo portfolio to be published and managed by Guesty.
Potential delays and how to avoid them
Following are some common reasons for the connection process to take longer than anticipated:
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The Guesty listing content doesn’t match Vrbo’s listing requirements
- Review Vrbo's listing requirements, and edit your existing Guesty content if needed
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You select a Vrbo brand to connect that is not compatible with the listing currency and/or language set up in Guesty
- Choose which Vrbo brand to connect with based on Vrbo’s requirements.
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You and the Vrbo onboarding specialist do not connect to complete the Vrbo steps
- Complete and submit the Self-Service Onboarding (SSO) form to Vrbo
- Be responsive to all communication from Vrbo during the process
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The reservations upload is not complete or fails (relevant only for existing Vrbo accounts)
- Fill out the template for uploading reservations exactly as instructed
Get started!
Once you are ready to begin, follow these detailed steps to integrate your Vrbo account with Guesty.
Important:
- Only one Vrbo account can be connected, not multiple accounts.
- You must disconnect any other PMS or channel manager that is connected in Vrbo before proceeding.
- Before connecting make sure that your currencies in Guesty Lite and Vrbo are aligned. Prices will be synced as numerical values only, not as currency value. For example, if your price in Guesty Lite is USD 100 and your currency in Vrbo is EUR, the price in Vrbo will be EUR 100.
Step by step
- In Vrbo, disconnect any PMS or channel manager provider, including Guesty.
- This is identified in VRBO as an “Advertiser” or “Software” integrated on your account.
- Sign in to your Guesty account.
- At the top left, click Channels then select Vrbo.
- If you have not already connected your Airbnb account you will be directed to complete this process first.
- Make sure your listing is published to the booking channels in Guesty.
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Connect account
- Click Connect Guesty to your Vrbo account.
- Enter your Vrbo email and password, then click Send code.
- Once received, enter the verification code sent via SMS to the phone number indicated.
- At the top right, click Next.
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Link listings
- On the next screen, your Vrbo listings will appear. To the right of each listing, click the dropdown and select the corresponding Guesty listing to link.
- If no listings appear, make sure they have been created in Vrbo first.
- At the top right, click Next.
- On the next screen, your Vrbo listings will appear. To the right of each listing, click the dropdown and select the corresponding Guesty listing to link.
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Enable message syncing
- Click Copy next to the Guesty integration email provided.
- Click Visit Vrbo to access your account and add the copied integration email as your second email called "Email 2". Learn more
The linked listing(s) will change from "Pending" to "Connected", usually within one hour.
Managing listing settings after connecting
Once the account is connected and your listings have been published, you can update a listing's settings individually in Guesty. Learn how data is synced and updated between the platforms.
You can manage Vrbo reservations, guest messages, and base pricing within Guesty. Advanced pricing, settings, and listing content like descriptions, photos, and amenities can only be managed in Vrbo. Learn more
Note:
If you started connecting to Vrbo before 19 Feb 2024, follow the information under the "Pro users" tab.
Publishing or linking additional Vrbo listings
Create a single-unit listing in your Guesty account and publish it to Vrbo.
Publishing multi-unit in Vrbo is not yet supported. If you want to publish a multi-unit, create a multi-unit listing in your Guesty account and publish each sub-unit as a separate listing to make sure the listing's availability is reflected correctly in Vrbo.
Important:
You can only publish one listing at a time.
Disconnecting Vrbo
- Disconnect your Vrbo account in Guesty
- Disconnecting a Vrbo Listing's Connection With Guesty
- Deleting Vrbo accounts from Guesty is not currently supported; however, once a Vrbo account has been disconnected, it becomes inactive.
Disconnecting your Vrbo account in Guesty is not supported. Please contact us.
Note:
If you started connecting Vrbo prior to 19 Feb 2024, follow the instructions under the "Pro users" tab.
Reconnecting Vrbo
- Once a listing is disconnected, Guesty will no longer sync the listing's content, calendar, receive reservations and messages from Vrbo. If you would like to publish the listing again, you have two options:
- Reconnecting the listing again to the same Vrbo account: You must contact Vrbo Support directly.
- Reconnecting the listing on a different account or to a newly created Vrbo account: Publish as per the above process.
- Reconnecting an existing Vrbo account is not supported, we recommend creating a new account then following the steps above to connect to Guesty.
Note:
If you started connecting to Vrbo prior to 19 Feb 2024, follow the information under the "Pro users" tab.
Adding a booking channel link to your Vrbo listing in Guesty (Pro only)
You must add a link to the booking channel's listing page manually to be able to access it from Guesty.