Understanding the status of Vrbo reservations

Updated 18 September 2023 22:15

Understanding the status of VRBO reservations refers to the ability to comprehend the different stages or conditions that a reservation can be in when booking through the VRBO platform. This understanding is important for both property managers and guests, as it helps in managing and tracking the progress of reservations and ensuring clear communication between parties.

Inquiry

Inquiry emails are communications with your guests regarding their booking. This can include questions about the property, booking details, and the check-in/check-out time.

Before making a reservation, guests have the option to send you a message by clicking Contact host. A reservation with the status "Inquiry" will be created in Guesty. There is no valid confirmation code associated with an Inquiry.

Important:

A reservation's status should not be changed in Guesty directly from "Inquiry" to "Confirmed". Extra details, such as contact information and payment method, are required when making a Vrbo reservation.

Guests should click Request to Book or Book Now once their inquiry has been answered to turn the inquiry into a reservation. They will then be able to enter their details.

Reserved

If a listing's booking settings are set as non-instant book in Guesty, guests will need to click Request to Book and submit a reservation request. During the process, the guest will enter details, such as their contact information and payment method. A reservation with the status "Reserved" will be created in Guesty and will have an associated confirmation code HA-***.

Note:

You have up 24 hours to either accept or decline the request in Guesty. After 24 hours, the reservation will be declined automatically.

Confirmed

If a listing's booking settings are set as instant book in Guesty, guests can click Book Now to make a reservation. During the process, the guest will enter details, such as their contact information and payment method. A reservation with the status "Confirmed" will be created in Guesty.

Tip:

If you change a reservation's status back to "Confirmed" once it has been canceled, it will still remain canceled in your Vrbo account. The guest should make a new reservation in Vrbo.

Cancelled

A reservation in Cancelled status was previously confirmed and then cancelled by the user.

Declined

A reservation is in Declined status if it was previously in Reserved status (namely, a booking request) and the user declined it (or it was auto-declined after 24 hours).

Related to:

GFP: Vrbo