Inquiry emails are communications with your guests regarding their booking. This can include questions about the property, booking details, and the check-in/check-out time.
Before making a reservation, guests have the option to send you a message by clicking Contact host. A reservation with the status "Inquiry" will be created in Guesty. There is no valid confirmation code associated with an Inquiry.
A reservation's status should not be changed in Guesty directly from "Inquiry" to "Confirmed". Extra details, such as contact information and payment method, are required when making a Vrbo reservation.
Guests should click Request to Book or Book Now once their inquiry has been answered to turn the inquiry into a reservation. They will then be able to enter their details.
You have up 24 hours to either accept or decline the request in Guesty. After 24 hours, the reservation will be declined automatically.
If you change a reservation's status back to "Confirmed" once it has been canceled, it will still remain canceled in your Vrbo account. The guest should make a new reservation in Vrbo.
A reservation in Cancelled status was previously confirmed and then cancelled by the user.
A reservation is in Declined status if it was previously in Reserved status (namely, a booking request) and the user declined it (or it was auto-declined after 24 hours).