Changing a Vrbo listing's cancellation policy

Guesty Lite users:

If you connected Vrbo after 19 Feb 2024, this action must be taken in Vrbo. If you connected prior to this date, follow the instructions below.

Once a listing is connected with Vrbo, you can change its cancellation policy at any time. Follow the instructions below.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top menu, click the mode selector and select Operations.
  3. Click Properties.
  4. Select the relevant listing:
  5. In the listing's menu, click Pricing & Policies.
  6. Select Reservation policies from the drop-down.
  7. In the "Cancellation policy" section on the right, click Edit.
  8. Select the relevant policy:
    • Relaxed: 7-14 days before
    • Moderate: 14-20 days before
    • Firm: 30-60 days before
    • Strict: 60 days before
    • No refund
    • Custom
      • You can choose up to three rules for fees in a custom cancellation policy
  9. Click Save.


Changes to your cancellation policy will only apply to new bookings. Reservation made prior to your changes will still be subject to your previous cancellation policy.

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