When managing reservations between Guesty and Vrbo, you may encounter situations where a reservation appears as Confirmed in Guesty but shows as Reserved in Vrbo, or vice versa. This discrepancy can occur due to several reasons related to the integration and synchronization between the two platforms.
Reasons for Confirmed vs Reserved status in Vrbo
Manual addition to Vrbo calendar
A reservation marked as Confirmed in Vrbo indicates that it was manually added to the Vrbo calendar. This means the reservation details were entered directly into Vrbo without syncing from Guesty.
Guest-made reservation
Conversely, a reservation marked as Reserved in Vrbo reflects that the booking was made by the guest through the Vrbo platform. These reservations are initiated by the guest and are synced with Guesty.
Possible Causes of Status Delay or Discrepancies
Sync delays
Updates to reservation statuses may take up to 24 hours to reflect accurately across both platforms due to the synchronization process between Guesty and Vrbo. During this time, discrepancies in status may appear.
Listing disconnected
Status discrepancy may also occur if there is a disruption in the listing connection between Guesty and Vrbo, including:
- The Vrbo account associated in Guesty is disconnected or inactive: Connect your account
- The listing is no longer connected in Guesty: Verify a Vrbo listing is connected, and "listed" to the booking channel.
- The listing has been suspended in Vrbo