1. Guesty Help Center
  2. Guesty Shield
  3. Damage Protection
  4. Informative

Viewing a Guesty Damage Protection Claim

This article is relevant for:

See where Guesty's Damage Protection is currently available.

After you file a claim for damage that was caused to your property, you'll be able to see its current status in Guesty. Once your claim has been approved, our claims administrator will send you a direct deposit registration form. Any reimbursement granted will be wired to the bank account provided in the direct deposit registration form. 

Please note the following:

  • The direct deposit registration form will only be sent for the first claim. Any subsequent deposits will be automatically transferred to the bank account specified in that form.
  • This article explains what each status means.
  • If the status is "Incomplete", hover over the exclamation mark to the right of the status to see details of what is missing, then follow these instructions to edit the claim and resubmit it.
  • If the status is "Pending" after an initial submission or resubmissions, allow a few days for processing then check the status again for updates.
  • If you have a question about a claim that is still in "Pending" status for more than a couple weeks, please contact us.

Follow the instructions below to view the claim in a specific reservation, or in a list of your submitted claims.

View claim in a reservation

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Select the reservation the claim is for. You can use the filters above the table to narrow your search.
  5. In the "Damage protection" section, the status is written under "Claim status".

You can read this article to understand what each status means.

View claim in Damage Protection

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click .
  3. Click Guesty add-ons.
  4. Scroll down to "Your active Add-ons" and click Guesty Shield.
  5. In the menu to the left, click Claims.
  6. Clickto open a specific claim's details.

The numbers next to "Claims" represent the number of claims that were submitted and how many of them were approved. The list of claims is sorted by submission date, with the oldest date at the top, and for each claim you will also see the following:

  • Reservation, with a link to the reservation page
  • Property, with a link to the listing page
  • Guest name
  • Damage amount
  • Status of the claim

If needed, you can filter the list by status.

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