Between booking and check-out, several agents check your reservations for issues. The Reservations workspace collects their findings in one place. You can see which reservations need you, what the agents have already cleared, and act on each finding. Only agents that are toggled on add findings to the workspace.
Access the Reservations workspace
Follow the steps below to access the Reservations workspace.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
AI hub. - In the left-side menu, click Workspaces, and select Reservations.
Understand the reservations workspace
The workspace shows upcoming and current reservations. In the top-right corner, use the dropdown to select Today, Next 7 days, Next 14 days, or Next 30 days. The workspace shows reservations that check in during the selected time period and reservations that already checked in and are still staying.
The top of the page shows a summary of the selected time period, including:
- The number of reservations that need your attention
- The total number of reservations and the date range they cover
- The number of reservations the agents cleared, and whether any manual follow-up is needed
- An estimate of revenue at risk, in the relevant currency
- A breakdown of reservations by phase: before check-in, check-in day, and in stay. Each phase shows how many reservations the agents cleared and how many need your attention.
Under the summary, you can choose one of the following tabs:
- Reservations
- Reservation agents
Reservations
This tab shows a table of the reservations in the selected time period. By default, it shows the reservations that need you, sorted by check-in date, soonest first.
Click Status to filter the reservations by All, Need you, or Not covered by active agents. Click Sort to sort them by Check-in date - Soonest to latest or Severity - Critical to minor.
The table includes the following columns:
- Reservation ID
- Property nickname
- Check-in
- Check-out
- Flagged by agent: the name of the agent that flagged the reservation
- Phase
- Severity
Reservation agents
This tab lists every agent that adds findings to the workspace, including agents that are toggled off. Agents run on your whole account, not on individual reservations.
Use the search bar to find a specific agent. Click All to filter by Active or Inactive agents.
The agents are grouped into three sections by reservation phase. Each row shows the agent name, a short summary of what the agent does, and an Active or Inactive label. Click 
to open the agent in a right-side panel.
Review and resolve findings
When you open a reservation, a right-side panel lists every agent that flagged it, with the most severe findings first. Each finding explains why the agent flagged the reservation and links to the item that needs action.
Some agents take action on their own, while others only flag an issue. For findings from agents that only flag, you decide the next step.
A finding marked Not fully checked means the agent couldn't read all the information it needed.
Step by step:
- In the Reservations tab, click a reservation.
- Read the finding, then click the link to open the item that needs action.
- Take the required action.
- Back in the panel, click Issue resolved to mark the finding as resolved, or click Dismiss if no action is needed.
Each finding is resolved or dismissed on its own. A resolved or dismissed finding comes back only if a later run flags it for a different reason or with a higher severity.