Pilot: Understanding the Guest App arrival info checker agent

When you set up home information in the Guest App, your guests can find the Wi-Fi details, address, and access code before they arrive. However, if one of these fields is blank on a listing, the Guest App simply hides it, so the gap often goes unnoticed until the guest arrives. The Guest App arrival info checker agent finds these gaps ahead of time by checking every listing with an upcoming check-in against the home information your Guest App is set to show.

The agent is read-only. It never changes your listing data and never contacts your guests.

To use this agent, your account must have the Guest App set up with the Additional information module

 toggled on.

Limitations

Review the following limitations before using the Guest App arrival info checker agent:

• Blank fields only: The agent checks whether a field is blank, not whether its content is correct. Placeholders such as "TBD" are not detected.
• Guest App fields only: The agent only checks fields that your Guest App is set to show. If a field is toggled off in the Guest App, the agent ignores it.

Understand the Guest App arrival info checker agent

The agent runs automatically once a day at 07:00 in your account's time zone. You can also run it manually at any time.

During each run, the agent checks every listing with an upcoming check-in for the following gaps:

• Wi-Fi and address: Flagged when the field is turned on in the Guest App but blank on the listing. Wi-Fi counts as blank only when both the network name and the password are blank.
• Access: The door code (listing), key code (reservation), and Guesty Locks Manager code are checked together for each stay. A stay is flagged only when at least one of them is turned on in the Guest App, and all three are missing. A blank door code alone is not a gap.

If your account has several Guest Apps, a field counts as toggled on if any active Guest App shows it.

When the agent sends alerts

Whether the agent sends an alert depends on when the guest arrives:

• Guest arriving within 48 hours: The AI hub sends an alert. Click the alert to open the run in Agent activity. If the gap isn't fixed, you'll get another alert the next morning.
• Guest arriving later: The gap appears in the run, but no alert is sent.

If a run finds no gaps for guests arriving within 48 hours, no alert is sent.

Run the Guest App arrival info checker manually

In addition to the scheduled run, you can trigger the agent manually at any time from the AI hub.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, select AI hub.
3. At the top, select the Operations tab.
4. Click the Guest App arrival info checker tile.
5. Under "When it runs", click Run now.

Review the results and status of the run in the activity feed.

Review the activity feed

Follow the steps below to review your activity feed.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, select AI hub.
3. In the left submenu, click Agent activity.
4. Click the relevant row with the agent's name to review the report details in the right-side panel. 

Understand the report status and details

Each report has one of the following statuses:

• "Done": No gaps were found for guests arriving within the next 48 hours. Gaps for later arrivals may still be listed in the report.
• "Action needed": At least one listing is missing arrival information for a guest arriving within the next 48 hours.

The run summary includes the following:

• Each urgent gap, with the listing, the guest's arrival time, and the missing fields. Access gaps are listed first.
• The number of stays the agent couldn't check, if any (for example, "2 stays couldn't be checked"). These stays are skipped.

Below the summary, the report lists each listing with a gap, with the following details:

• The missing fields. If your account has several Guest Apps, each field shows how many of them show it (for example, "Wi-Fi: on in 2 of 3 guest apps").
• The next guest's arrival.
• Other upcoming stays for the listing.
• A link to the listing page, where you can add the missing information.

Review and act on flagged gaps

To make sure your guests have what they need when they arrive, add the missing information as soon as a gap is flagged.

Step by step:

1. In the agent's report in Agent activity, find the listing you want to fix.
2. Click the link to open the property page.
3. Fill in the missing field. For an access gap, add at least one access method: a door code on the listing, a key code on the reservation, or a Guesty Locks Manager code.

Once you've filled in the field, the gap won't appear in the next run. To confirm the fix right away, run the agent manually.