Guests arrive with unfinished business more often than you'd like: a booking still waiting on confirmation, a payment that failed overnight, an incomplete check-in form. The Check-in readiness command agent scans the reservations checking in today and tomorrow, flags what's missing, and gives you a to-do list for each arrival.
Limitations
Review the following limitations before using the Check-in readiness command agent.
- Check-in form: Guest reminders apply to accounts that use the check-in form.
- Cleaning: The agent evaluates cleaning readiness only for accounts that use tasks for housekeeping. Accounts that manage cleaning elsewhere skip this check, so the agent never mistakenly flags a missing task.
- Access codes: The approval card doesn't display access-code values.
- Payments and confirmations: The agent identifies failed payments, outstanding balances, and unconfirmed reservations. It can prepare payment reminders for reservations with an outstanding balance when the guest can be messaged. Payment reminders are sent only after you approve them. The agent doesn't charge guests, retry payments, or confirm reservations.
Understand the Check-in readiness command agent
The Check-in readiness command agent runs automatically once a day at 18:00 in your account's timezone. The agent can also be triggered manually.
The agent scans every reservation with a check-in date of today or tomorrow, in either "Confirmed" or "Reserved" status. The window covers both full calendar days, so an early-morning run still includes tomorrow's afternoon and evening arrivals. The agent evaluates each reservation across four dimensions:
- Confirmation: Flags a reservation still in "Reserved" status as critical, so you can confirm it before check-in.
- Payment: Flags failed payments and outstanding balances. When a balance is still due and the guest can be messaged, the agent prepares a payment reminder. Reminders reach the guest only after you approve them.
- Cleaning: Checks tasks for cleaning and turnover readiness.
- Check-in form: Prepares a guest reminder when the check-in form is incomplete. Reminders reach the guest only after you approve them.
Owner reservations
Owner and owner-guest reservations skip two dimensions:
- Payment: Owners are never charged
- Check-in form: The agent doesn't check the form status or prepare a guest reminder
Confirmation and cleaning still apply, and the readiness note still posts so your team sees that the reservation was scanned.
Understand what happens on each run
Most of what the agent does happens without your involvement. Only guest-facing messages and lock-maintenance tasks wait for your decision.
Automatic actions
On each run, the agent takes the following actions automatically:
- Posts an internal readiness note on each scanned reservation's Inbox conversation thread, including reservations that are ready, so you can confirm that the run happened. Guests never see these notes.
- Comments on a cleaning task when the task is canceled, or the timing is too tight for the upcoming check-in.
- Posts an internal note when a guest is waiting on a reply from your team, asking the team to remind the guest about the form when they reply.
- Posts an internal note when a reminder can't reach the guest because no channel is available.
Actions that need your approval
Guest messages and lock-maintenance tasks never go out automatically. The agent pauses and presents an approval card, which can include the following items:
- Check-in form reminders: For guests who haven't completed the check-in form
- Payment reminders: For reservations with a balance still due
- Lock-maintenance tasks: Created only after you approve them
Each item also lists up to three other issues on the same reservation, such as an outstanding balance or a cleaning issue, so you see the full picture for that stay. You can approve, decline, or edit each item before it goes out. Two limits apply to every run:
- Approval window: 8 hours
- Volume: Up to 20 items per run, starting with the nearest check-ins. Remaining items wait for a later run
- Your decision determines what the guest and your team see:
| Your decision | Outcome |
|---|---|
| Approve, with or without editing | The guest receives the check-in form or payment reminder on the Inbox thread. Approved lock-maintenance tasks are created. |
| Decline | Nothing is sent or created, and an internal note records that. |
| No response within 8 hours | The approval card expires. Nothing is sent or created, and an internal note records that. |
Run the Check-in readiness command agent manually
In addition to the scheduled run, you can trigger the agent manually at any time from the AI hub.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, select
AI hub. - At the top, select the Operations tab.
- Click the Check-in readiness command tile.
- Under "When it runs", click Run now.
Review the results and status of the run in the activity feed.
Review the activity feed
Follow the steps below to review your activity feed, which shows a history of every time the agent has run.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, select AI hub.
- In the left submenu, click Agent activity.
- Click the relevant row with the agent's name to review the report details in the right-side panel.
Understand the report status and details
Each run shows one of two statuses:
- "Done": The agent finished and found nothing that needs your decision
- "Action needed": One or more items are waiting for your approval
The report summarizes everything that needs attention before the upcoming check-ins, including reservations that aren't on the approval card, such as how many still need action and how many are ready. When more than 20 items are waiting, the report shows how many of the total appear on the card, for example, "Showing 20 of 26".
For the full details on a single reservation, open the readiness note on its Inbox thread. While an item waits for your approval, the note shows its status as "Decision in progress".