Use AI agents to automatically offer eligible guests Guest App Upsell offers, either based on guest messages in the Inbox or solely based on reservation details.
Activate AutoReply offers based on guest messages
Activate the AutoReply agent to automatically respond to guests regarding eligible Upsell requests, such as early check-in and late check-out.
During activation, under the "Agent guardrails" section, click Message categories and check the Upsell recommendations box.
The agent recognizes relevant offers under these conditions:
- A guest sends a message that the agent recognizes as relevant to the offer.
- A reservation is eligible for early check-in or late check-out. The agent sends the offer up to four days after the reservation is created, unless the guest sends a relevant message.
The agent sends a personalized message containing a link to the relevant Upsell in the Guest App.
Activate AI-driven offers based on reservation details
Enable an AI agent to offer Upsells based on reservation details. This agent operates independently of the ReplyAI agent and doesn't determine whether the Autoreply agent can respond to Upsell-related guest inquiries.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Operations to open the dropdown menu. - Under Front desk, select Upsells.
- In the left-side menu, select AI agent.
- Toggle on AI-driven early check-in & late check-out offers.