Understanding the Airbnb Resolution Center Finder agent

The Airbnb Resolution Center Finder agent scans your guest folios to identify Airbnb resolutions that arrived during the current month with a non-zero amount, helping you review them before closing the month.

The agent is a read-only, detect-only tool. It surfaces non-zero Airbnb Resolution Center lines for manual review and never creates, edits, zeros, or adjusts guest folio lines.

Limitations

• Airbnb channel only: Only confirmed or canceled reservations from Airbnb are included. Other channels and reservation statuses (such as inquiries) are out of scope.
• Current month ARC only: Resolutions created in prior calendar months are ignored, even if the stay remains open.
• Zero-amount lines ignored: Folio lines with an amount of exactly 0 are not flagged.
• 12-month check-in lookback: Resolutions on stays with check-in dates older than 12 months prior to the current month start are excluded.
• 5,000-reservation scan cap: The scan reaches a cap at 5,000 reservations. If an account exceeds this limit, the report indicates that coverage was truncated, which should not be treated as an all-clear.

Understand the Airbnb Resolution Center Finder agent

The Airbnb Resolution Center Finder agent runs automatically once a week on Mondays at 09:00. The agent can also be triggered manually.

During each run, the agent operates in two distinct layers:

1. Reservation scan: Finds confirmed and canceled Airbnb reservations with check-in dates on or after the first day of the month 12 months prior to the current month start (ordered newest check-in first).
2. Guest folio filter: Checks Guest folio line items of type Airbnb Resolution Center (ARC) for those reservations and flags lines where the amount is not zero (including negative amounts and guest refunds) AND the line creation time falls within the current calendar month.
3. Delivers a structured report listing sample flagged confirmation codes along with recommended steps for resolution.

Run the Airbnb Resolution Center Finder agent manually

In addition to the scheduled run, you can trigger the agent manually at any time from the Agents hub.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, select Agents hub.
3. At the top, select the Finance tab.
4. Click the Airbnb resolution center finder tile.
5. Under "When it runs", click Run now.

Review the results and status of the run in the activity feed.

Review the activity feed

Follow the steps below to review your activity feed.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, select Agents hub.
3. In the left submenu, select Agent activity.
4. Click the relevant row with the agent's name to review the report details in the right-side panel.

Understand the report status and details

Each run finishes with one of the following outputs:

• Resolutions found: The report lists sample flagged reservations by confirmation code alongside action steps.
• All-clear message: Confirms no matching Airbnb resolutions were found for the current month.

If the scan reaches its processing cap of 5,000 reservations, the report opens with a notice indicating that coverage was truncated. Treat this as an incomplete scan rather than an all-clear confirmation.

Review and act on flagged items

When the agent flags non-zero resolution items, follow these steps to manually resolve each reservation:

1. Review each flagged reservation in Guesty.
2. Check which line item the Airbnb resolution was paid against in the Guest folio.
3. Zero out the Airbnb resolution line item.
4. Create an adjustment back to the original amount that was paid.

Learn more in our help center article: Understanding an Airbnb Resolution Center item in the guest folio.