We are investigating an issue where Guest Verify ID checks fail incorrectly. Consequently, reservations display an unreliable "Failed" status, and guests lack the option to complete verification or re-upload their required documents.
Our engineers collaborate with our screening provider to find a solution. Until this resolves, we recommend monitoring your reservations closely, as a manual alternative remains unavailable.
We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.