The Commitment Keeper is an automated tool that helps you follow through on promises made to guests. It monitors your guest messages and reservation notes for commitments, and if it finds one that might be missed, it creates a reminder to help you stay on track.
Limitiations
Keep the following in mind when using the Commitment Keeper:
- The agent monitors free-text conversation data. Commitments phrased in non-standard ways may not be detected.
- The agent only creates internal tasks and reminders for your team. It doesn;t send messages to guests on your behalf.
- Commitments from more than seven days ago that have no related activity are considered expired and may be excluded from the digest.
- If multiple staff members make commitments in the same conversation, the agent attributes them to the reservation, not to a specific staff user.
Understanding the agent
The Commitment Keeper runs an automatic scan every day. There is no option to run it on demand.
During the daily scan, the agent does the following:
- Reviews recent guest conversations and reservation notes across your account.
- Detects language patterns that indicate a commitment, such as "I will", "We'll", or "I'll make sure".
- Cross-checks whether the commitment has been fulfilled (for example, if a code was sent or a task was completed).
- For unfulfilled commitments that are at risk of being missed, it creates a Guesty follow-up task and/or posts a reminder note on the reservation.
- Surfaces a daily digest of open commitments in your Activity feed.
Understanding the daily summary
Each day, you'll see an entry in your Activity feed with a summary from the Commitment Keeper. This summary will have one of two statuses:
- Done: All commitments were reviewed, and nothing is at risk.
- Action needed: One or more commitments are at risk of being missed.
When a commitment is flagged and requires action, the agent creates a reminder task in Guesty. You can view these tasks and any related notes from several places in Guesty, including the Inbox widget.
The task title follows this format: "[Commitment Keeper] Follow up: '[Commitment text excerpt]' — [Guest] / [Listing]". The activity detail shows the relevant reservation, the original message with the commitment, and the deadline or context.
Resolve a flagged commitment
Follow the instructions below to resolve a flagged commitment.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Agents hub. - In the left submenu, click Agent activity.
- Select the Commitment keeper thumbnail.
- Click Activate agent and confirm the action in the popup to enable the agent.
- Review each flagged open commitment.
- Complete the action you promised the guest (for example, send the code, update the guest, or schedule the task).
- Close the reminder task once the commitment has been handled.