The Advanced Deposit Clearance agent automatically processes and releases security deposits collected directly by booking channels. It is designed specifically for security deposits collected by booking channels, such as Airbnb, and not for deposits collected directly by you through Guesty.
Limitations
- Clearance timing: The automation always respects the booking channel's policies for damage claim windows. It can't release a deposit earlier than the channel allows.
- Damage claims after clearance: If you file a damage claim after the automation clears and releases the deposit, the automatic hold is no longer available. Depending on the channel's policies, other resolution methods may still be available to handle the claim.
Understand the Advanced Deposit Clearance
The Advanced Deposit Clearance agent runs on a regular schedule, typically once a day. You can't run it manually.
During each run, the automation performs the following steps:
- Scans all reservations that have checked out where a security deposit was collected by the channel.
- Checks if the channel's window for filing a damage claim has passed (this is often 48–72 hours after checkout, per channel policy).
- Begins the process of releasing the deposit hold back to the guest if no damage claim is filed.
- Adds a note to the reservation record confirming the deposit cleared.
- Skips the reservation if a damage claim is already in progress, and checks it again during the next run.
Review the automation's activity in the Activity feed to see how many deposits cleared.
Review the Activity feed
Follow the steps below to review the agent's activity report.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Agents hub. - In the left submenu, click Agent activity.
- Click the relevant row with the agent's name to review the report details in the right side panel.
Understand the report status and details
This entry will have one of two statuses:
- Done: The automation ran successfully and cleared all eligible deposits.
- Action needed: One or more deposits failed to clear automatically. Resolve the issue manually.
The automation also adds a note to each processed reservation, confirming the deposit clearance.
Review and act on failed clearance
Usually, no action is required. If you see an Activity feed entry with the "Action needed" status, intervene manually.
This status appears when a deposit fails to clear due to an issue, such as a channel API error or an active dispute. The Activity feed entry specifies the reservation and the failure reason. In this situation, you must resolve the issue manually.