The Advanced Deposit Checker agent automatically processes and releases security deposits collected directly by booking channels. It is designed specifically for security deposits collected by booking channels, such as Airbnb, and not for deposits collected directly by you through Guesty.
Limitations
- Timing: The automation always respects the booking channel's policies for damage claim windows. It can't release a deposit earlier than the channel allows.
- Damage claims after clearance: If you file a damage claim after the automation clears and releases the deposit, the automatic hold is no longer available. Depending on the channel's policies, other resolution methods may still be available to handle the claim.
Understand the Advanced Deposit Checker
The Advanced Deposit Checker agent runs on a regular schedule, typically once a day. You can't run it manually.
During each run, the automation performs the following steps:
- Scans reservations that are checked out and fully paid during the current month.
- Identifies advance deposit balances that should have been cleared to revenue after checkout.
- Displays the confirmation code, source, status, and remaining deposit balance for each flagged reservation.
- Delivers a report of deposits that need to be cleared from the holding account for your review.
Review the automation's activity in the Activity feed to see how many deposits cleared.
Review the accounting Activity feed
Follow the steps below to review the agent's activity report.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Agents hub. - In the left submenu, click Accounting assistance.
- Click the relevant row with the agent's name to review the report details in the right side panel.
Understand the report status and details
This entry will have one of two statuses:
- Done: The automation ran successfully and cleared all eligible deposits.
- Action needed: One or more deposits failed to clear automatically. Resolve the issue manually.
The automation also adds a note to each processed reservation, confirming the deposit clearance.
Review and act on uncleared deposits
If the agent's activity report has an "Action needed" status, it means one or more deposits failed to clear automatically.
Follow the steps below to resolve the issue manually.
Step by step:
- Review the flagged reservations in the accounting activity report.
- Find the fee that is stuck in the advanced deposit.
- Make sure the fee is configured correctly in the listing's or account's fee settings.
- Reprocess the reservation to clear the balance.
