The Review Response Drafter saves you time by automatically drafting personalized responses to new guest reviews. The agent analyzes the guest's feedback and your property's details to create a relevant draft, which you review and publish directly to the booking channel.
Understand the Review Response Drafter
The agent monitors new guest reviews across all your connected channels, including Airbnb, Booking.com, Expedia, Vrbo, and any other channels connected through the channel manager.
The drafter runs automatically six times a day at 03:00, 07:00, 11:00, 15:00, 19:00, and 23:00 UTC. You can also run it manually at any time from the Agents hub.
For each new review, the drafter:
- Reads the full review text, star rating, and guest's name.
- Analyzes the sentiment and identifies key themes, such as cleanliness, location, or value.
- Uses your property's information to craft a personalized response that addresses specific feedback, maintains a professional tone, and invites the guest to return.
The quality of each draft depends on how much detail you provide about your property. For the best results, ensure that your property's amenities, house rules, and title and description are complete and up to date.
AI-drafted responses are never published automatically. You must approve each draft before it goes live on the booking channel.
Review the activity feed
Follow the steps below to review the report.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Agents hub. - In the left submenu, click Agent activity.
- Click the relevant row with the agent's name to review the report details in the right side panel.
Understand the report status
Each time the drafter runs, it adds an entry to your activity feed. The entry's status tells you the result:
- Action needed: The agent successfully created a draft response for a new review. The draft is waiting for your approval.
- Done: The agent ran its check but found no new guest reviews that needed a response. The activity details note "0 new reviews found".
- Expired: The approval window for the drafted response has passed. You must respond to the review manually.
Run the Review Response Drafter manually
Follow the steps below to run the Review Response Drafter manually.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click Agents hub.
- In the left submenu, click Discover agents.
- At the top, select the Communication tab.
- Click the Review Response Drafter tile.
- Under "When it runs", click Run now.
Review the results and status of the run in the activity feed.
Review and act on a drafted response
When the activity feed displays the "Action needed" status, a draft appears in the feed. Choose one of the following actions:
- Click Approve & Post to publish the response on the booking channel.
- Click Dismiss to discard the draft. You can then reply to the guest review manually.