The Inquiry Expiry Manager is an agent that helps protect your property's ranking on booking channels. When OTA booking requests expire unanswered, your listing can be penalized in the rankings on channels like Airbnb, Booking.com, VRBO, and Expedia. The agent helps prevent this by ensuring booking requests don't expire before you respond.
The agent doesn't send recommendations to the property manager for approval — it logs assessments as informational only.
Understand the Inquiry Expiry Manager
The Inquiry Expiry Manager runs automatically every four hours at 00:00, 04:00, 08:00, 12:00, 16:00, and 20:00 UTC. It can't be run manually.
During each run, the agent performs the following actions:
- Scans all pending OTA booking requests. These are reservations with a "Reserved" status awaiting your decision to accept or decline.
- Calculates the response deadline and the time remaining for each request.
- Checks if the requested dates meet the property's minimum nights and calendar availability.
- Adds an internal note to the reservation with a recommendation: Accept, Decline, or Human Review.
- Automatically declines the request to prevent it from expiring unanswered if the deadline is less than four hours away. The agent sends an apology message to the guest and changes the reservation status to "Declined".
For requests where the deadline is not imminent, the agent takes no action affecting the guest. It re-evaluates the request on its next run.
After the agent completes a run, view its activity in your Guesty account.
In the Activity feed
- A summary shows the number of booking requests evaluated, auto-declined, or skipped.
- The run status shows as "Done" once complete.
On an evaluated reservation
- The agent adds an internal note with its assessment.
- Note format: [InquiryChaser][RUN] [timestamp] | mode=sweep | recommendation=[ACCEPT/DECLINE/HUMAN_REVIEW] | hoursRemaining=[N]h
- The note includes this text if the agent auto-declines a reservation because the deadline is less than four hours away:
- AUTO-DECLINE: OTA deadline expires before next sweep.
If a booking request was auto-declined
- The guest receives an apology message on the booking channel's platform.
- The reservation's status in Guesty changes to "Declined".
Review the Activity feed
Follow the steps below to review the agent's activity report.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Agents hub. - In the left submenu, click Agent activity.
- Click the relevant row with the agent's name to review the report details in the right side panel.
Review and act on booking requests
While the agent is fully autonomous in last-chance situations, you can manage your booking requests manually.
- Review recommendations: For requests with more than four hours remaining, review the agent's internal note and manually accept or decline the reservation in Guesty. The agent's recommendation is for informational purposes only and doesn't require your approval.
- Act before the agent does: If you manually accept or decline a booking request, the agent detects the change and skips that reservation on its next run.