Understanding the Saved Replies Optimizer agent

The Saved Replies Optimizer is an agent that keeps your library of pre-written guest communication templates current and effective. The optimizer audits your saved replies each month and provides recommendations to update, merge, or retire them.

Saved replies are used across your entire account, so approved changes affect all users and properties.

Limitations

Review the following limitations before using the optimizer:

• No automatic deletion: The agent doesn't delete saved replies automatically. Recommendations to retire or delete a reply require your approval.
• New accounts: New accounts with few saved replies usually receive a "Done" status with no recommendations until the library grows.

Understand the Saved Replies Optimizer

The Saved Replies Optimizer is an automated agent that helps maintain the quality of your account's saved replies library.

Once a month, on the 15th at 08:00, the agent automatically performs the following actions:

1. Retrieves all saved replies in the account.
2. Analyzes each reply for recency of last use, guest sentiment correlations, content quality, and overlap with other replies.
3. Identifies replies that are outdated, underperforming, redundant, or have never been used.
4. Drafts suggested updates for each flagged reply.
5. Presents a report for your review.

Review the activity feed

Follow the steps below to review your activity feed.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Agents hub.
3. In the left submenu, click Agent activity.
4. Click the relevant row with the agent's name to review the report details in the right side panel.

Understand the report status and details

The agent drafts suggestions but never modifies saved replies without your approval. You must review and approve each proposed change.

The report will have one of the following statuses:

• Done: All replies are healthy, and no recommendations are made.
• Action needed: The scan found saved replies to improve.

The report shows each flagged reply with the following details:

• The current text of the saved reply
• The issue type, such as stale, redundant, or unused
• The recommended action
• The suggested new text

From the feed, you can approve individual updates, skip them, or apply all suggestions at once.

Run the Saved Replies Optimizer manually

In addition to the scheduled monthly run, you can trigger the optimizer manually at any time from the Agents hub.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Agents hub.
3. In the left submenu, click Discover agents.
4. At the top, select the Communication tab.
5. Click the Saved Replies Optimizer tile.
6. Under "When it runs", click Run now.

Review the results and status of the run in the activity feed.