The Stay status reconciler agent keeps reservation data accurate by finding and correcting reservations still marked as "Checked-in" in Guesty after the guest checkout date has passed. This ensures property availability and operational tasks remain up to date.
Understand Stay status reconciler agent
The Stay status reconciler runs daily on schedule; it can also be triggered manually.
The agent addresses issues caused by inaccurate stay statuses, such as incorrect channel availability, flawed reporting, missed cleaning tasks, and ghost-occupied units.
The tool automatically performs the following actions:
- Finds all reservations with a "Checked-in" status.
- Compares each reservation's checkout date with the current date.
- Identifies reservations with the checkout date in the past.
- Updates the status of identified reservations from "Checked-in" to "Checked-out".
- Adds a note to the updated reservation.
Run the Stay status reconciler agent manually
In addition to the scheduled run, you can trigger the agent manually at any time from the Agents hub.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, select
Agents hub. - At the top, select the Operations tab.
- Click the Stay status reconciler tile.
- Under "When it runs", click Run now.
Review the results and status of the run in the activity feed.
Review the activity feed
Follow the steps below to review your activity feed.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, select Agents hub.
- In the left submenu, select Agent activity.
- Click the relevant row with the agent's name to review the report details in the right-side panel.
Understand report statuses
The Security Deposit Extender report displays one of the following statuses:
- "Done": The agent renewed all eligible authorization holds successfully.
- "Action needed": One or more holds failed to recreate and require manual action.
- "Failed": The agent encountered a system error and could not complete the run.
Recommended actions
We recommend reviewing auto-checked-out reservations regularly to prevent premature checkouts.
When a guest extends their stay and the property manager doesn't update the reservation yet, the Stay status reconciler might check guests out prematurely. Always update the checkout dates in Guesty when you grant a guest a late checkout.