Understanding Stay Status Reconciler agent

Stay Status Reconciler keeps reservation data accurate by finding and correcting reservations still marked as "Checked-in" in Guesty after the guest checkout date passes. This ensures property availability and operational tasks remain up to date.

Understand Stay Status Reconciler

Stay Status Reconciler prevents issues caused by inaccurate stay statuses, such as incorrect channel availability, flawed reporting, and missed cleaning tasks and ghost-occupied units.

The tool automatically performs the following actions:

1. Finds all reservations with a "Checked-in" status.
2. Compares each reservation's checkout date with the current date.
3. Identifies reservations with the checkout date in the past.
4. Updates the status of identified reservations from "Checked-in" to "Checked-out".
5. Adds a note to the updated reservation. 

Run the agent

Stay Status Reconciler runs daily on schedule. Property managers can also run Stay Status Reconciler on demand by following the steps below:

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Agents hub and select Discover agents.
3. Click on the "Operations" tab and select the Stay Status Reconciler. 
4. In the side panel, click Run now.

Review agent's activity

Monitor the Stay Status Reconciler results through the activity feed. After each run, the Stay Status Reconciler posts a summary report to indicate all automatically checked-out reservations.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Agents hub and select Agent activity.
3. Navigate to the Stay Status Reconciler report and click Review.

Understand report statuses

The Security Deposit Extender report displays one of the following statuses:

• "Done": The agent renewed all eligible authorization holds successfully.
• "Action needed": One or more holds failed to recreate and require manual action.
• "Failed": The agent encountered a system error and could not complete the run.

Recommended actions

We recommend reviewing auto-checked-out reservations regularly to prevent premature checkouts. 

When a guest extends their stay and the property manager doesn't update the reservation yet, the Stay Status Reconciler might check guests out prematurely. Always update the checkout dates in Guesty when you grant a guest a late checkout.