Important:
This issue was resolved on 2026-06-22.
Important:
This issue was resolved on 2026-06-21.
We resolved the AWS (Amazon Web Services) infrastructure error. While the core connection functions normally, our systems are processing a backlog of delayed information.
Reservations, auto tasks, and auto payments function stably and remain completely recovered. We successfully recovered and sent critical automated messages for upcoming check-ins. Voided messages affect only post-stay and in-stay communications, so active guests experience no impact. Upcoming guest check-ins stay fully covered, requiring no further action from you.
We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.