Pilot: What data is synced between Traveloka and Guesty and where to manage it

See below where to set and/or manage your Traveloka listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to Traveloka.

Listing setup

Action Where to manage it
Create new listings In Traveloka
Edit listings In Traveloka

Listing details

Action Where to manage it
Manage the listing's amenities In Traveloka

Reservations, calendar and availability

Action Where to manage it
Manage calendar & availability

In Guesty

Traveloka does not support maximum length of stay

Reservation policies

Action Where to manage it
Manage rate plans

In Traveloka and in Guesty

The rate plans set in Traveloka must match the ones set in Guesty. You can set multiple rate plans per listing.

Set check-in/check-out times In Traveloka

Financials and revenue management

Action Where to manage it
Manage basic and additional fees In Traveloka
Define your tax settings In Traveloka
Manage markups/markdowns In Guesty
Manage payments

In Traveloka

Traveloka is the merchant of record. Learn how to record a payment collected outside of Guesty.

Manage promotions In Traveloka
Adjust the guest invoice In Traveloka

Guest communication

Action Where to manage it
Cancel/alter reservations

In Traveloka

Contact hotelsupport@traveloka.com to request a booking cancellation. 

Manage guest communication In Traveloka
Manage guest reviews In Traveloka
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