Managing user access across your main account and connected sub-accounts is essential for maintaining security and operational efficiency. Guesty uses Headquarter (HQ) roles to define what a user can see and do within your multi-account structure.
Roles and permissions apply at both the main HQ and sub-account levels. Permissions set on the main HQ account always override those on a sub-account. For example, if a user has access to a feature on a sub-account but the main HQ account restricts it, the user can’t access that feature.
To ensure consistent access across all connected sub-accounts, you must assign the correct roles and permissions on the main HQ account.
HQ roles and access levels
The table below describes the two main HQ roles and their respective access levels.
Role Access level Responsibilities Main account admin Full access to HQ and sub-accounts Manages all sub-accounts. This role creates users and assigns roles at both the HQ and sub-account levels. Main account user Limited access
Access is restricted to specific assigned sub-accounts. The user can only view these accounts in the "Sub-accounts Management" section. Specific permissions depend on the assigned sub-account role.
Learn more about user roles and permissions.
Assign roles and permissions to a user
If you are a Main account admin, you can define a user's role and determine which specific accounts they can access. Follow the steps below to update a user's permissions.
Step by step:
Sign in to your Guesty account.
In the top navigation bar, click Main-account.
Select User management from the dropdown menu.
Click the user's name to open their profile page.
Click the Roles & permissions tab.
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In the "Main account permissions" section, select either Main account admin or Main account user.
Note:
If you select Main account user, you must complete the additional steps below to assign sub-account roles and access.
In the "Sub-Account Roles" section, click Edit and select the relevant role.
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Under "Sub-Account Access," choose the access level:
Select All sub-accounts to grant access to every sub-account.
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Select Specific sub-accounts and choose the relevant accounts from the list.
Click Save.