We are aware of an issue where some messages sent through Airbnb were not delivered to Guesty during a specific time window. This occurred due to a temporary issue on Airbnb’s side, and Airbnb has confirmed that the affected messages may not be retrieved.
Affected period:
February 24, 2026, 5:26 PM PST – February 25, 2026, 7:25 PM PST
During this window, some Airbnb messages were not transmitted to Guesty.
For official updates from Airbnb regarding this incident, please visit:
🔗 https://airbnbapi.statuspage.io/
We will continue to monitor updates and share additional information if it becomes available. We appreciate your patience and understanding.